ABOUT US

The Documentation, Information and Access Services Unit is a part of the Human Resource Management and Administration Department, and is comprised of the two (2) Main Registries in the Ministry – one is located at the Labour Division while the other is at the Social Security Division.

This Unit is charged with the responsibility of:

1. the systematic management of the Ministry’s records throughout their life-cycle
2. the management of the Ministry’s mail
3. the administration of the Access to Information Act 2002
   

The Mission of the Documentation and Access Services Unit is “To support the Ministry of Labour and Social Security’s administration in its delivery of service to the Jamaican and international community, by utilizing an organized, efficient and user-friendly records and information management system. This process is aided by a structured information technology system, a healthy working environment and a highly motivated staff”.

Committed to the fulfillment of our mission statement, we are guided by the pledge of our customer service policy as we provide services to our internal and external customers.

"We recognize the customer as valuable and important. As such, the staff is properly trained and oriented to ensure delivery of the highest quality service. This is supported by a comfortable working environment, user-friendly records and information management system and appropriate feedback mechanisms.”